Quantum Technology Group, Cornelius, North Carolina

An 8A Small Disadvantaged Veteran Owned Business, who as a Cisco Premier Partner and reseller provides companies with innovative solutions in the design, installation, and maintenance of IT networks.

 

Network Engineer                                                                                                               June 2013 – January 2015

·Design and implement Routing and Switching, Wireless, Voice and Collaboration Solutions for government and commercial customers.

·Designed, configured, and installed 20+ Cisco CUCME 2921 series routers utilizing a customized dial-plan and deploying over 500 Cisco VoIP phones for the United States Army Reserve.

·   Configured network access security utilizing a Radius sever to prevent unauthorized access to devices.

·   Configured SOHO routers to provide telecommuting access to authorized employee’s over a DMVPN.

·Implemented high availability design practices to support the infrastructure ensuring availability and access to mission critical services.

·   Provided support for Cisco Aironet, Cisco Unified Call Manager, Cisco Adaptive Security Appliance and Cisco

Router/Switch deployments to a large commercial client.

·Deployed Cisco Unified Communications Manager Express to over 15 customer environments utilizing customized dial-plans and deploying over 500 Cisco VoIP phones.

 

 

 

United States Marine Corps, Camp Lejeune, North Carolina

Served in the United States Marine Corps as a member of the 2nd Marine Division, a department of the Marine Corps that provides the United States with National security and defense.

 

Helpdesk Manager                                                                                                                      June 2012 – June 2013

·Directed 10 team members in the successful resolution of 5120 outstanding trouble tickets related to applications, services, and unclassified and secret networks within an 8-month timeframe.

·Assured proof of concept testing and testing of new products to be implemented in production environments was conducted before rollout.

·Acted as a subject matter expert in Network and Application troubleshooting when problems were escalated to the NOC

 

United States Marine Corps, Helmand Province, Afghanistan

 

Helpdesk Assistant Manager                                                                                        February 2011 – February 2012

·   Assisted in a forest-wide functional level upgrade from Windows Server 2003 functional level to Windows

Server 2008 R2 functional level, this include building and deploying over 30 domain controllers to various sites.

·Assisted in the upgrade of a VMware vSphere virtualization infrastructure consisting of 15 hosts and 60 virtual machines from ESX 3.5 to ESXi 4.1 with 0% downtime required for all user-facing services.

·Supervised, trained and acted as a subject matter expert for a team of 10 personnel that assisted in the support and maintenance of a data network with over 10,000 users spread across 25,000 square miles of war-torn

Afghanistan.

·Reduced outages of Mission Critical services by implementing vendor best practices and ensuring 99% uptime of all services and applications.

·Developed and implemented a network solution to extend network services to a location that was unreachable by conventional means.

·Designed, built, deployed and supported a network solution to deploy secure voice and data services across an existing network infrastructure.

·   Published and maintained technical documentation for a variety of network infrastructures.

 

 

United States Marine Corps, Camp Lejeune, North Carolina

 

Helpdesk Assistant Manager                                                                                         October 2010 – February 2011

·   Assistant Supervisor to a team of 10 personnel and decreased issue resolution times significantly.

·   Provided technical support and assistance with Microsoft Office, SharePoint, Tandberg VTC, Microsoft

Windows and VoIP.

·   Managed Active Directory User and Computer accounts in compliance with organizational and DOD standards.

·   Collaborated with Server and Network teams to ensure the optimization of all deployed network services.

·Maintained Workstation images, deployed critical software updates and insured that all systems were in compliance with organizational and DOD standards.

 

United States Marine Corps, Camp Lejeune, North Carolina

 

Helpdesk Technician                                                                                                              May 2009 – October 2010

·   Provided technical support and assistance with Microsoft Office, SharePoint, Tandberg VTC, Microsoft

Windows and VoIP.

·   Managed Active Directory User and Computer accounts in compliance with organizational and DOD standards.

·   Collaborated with Server and Network teams to ensure the optimization of all deployed network services.

·Maintained Workstation images, deployed critical software updates and insured that all systems were in compliance with organizational and DOD standards.

 

 

 

 

 

EDUCATION/CERTIFICATIONS

 

2014 – 2015, Associate of Science, Central Piedmont Community College, Charlotte, NC

Member of the Dean’s List | Maintained a 3.5 GPA

 

2008 – 2009, Completed Marine Corps Communications - Electronics School

Recognized in the Top 5 in Class

 

Cisco Certified Network Professional: (CCNP) (2014) Cisco Certified Design Associate: (CCDA) (2014)

Cisco Certified Network Associate: Wireless (CCNA:W) (2013)

Palo Alto Accredited Configuration Engineer (ACE) (2015)

Comptia Network+ (2009)

Comptia Security+ (2009) Comptia A+ (2010)